Welcome to our FAQ section, we hope to have most general questions which you may have but if you can't find the answer to your question here be sure to ask away via our contact us section
How long will it take for you to answer my question?
Not Long! We pride ourselves on having lightning-fast response times and as a result plan reply to 98% of our customer enquiries within 1 day, however, if it is the weekend this may sometimes take longer. If you are looking for an answer to your question immediately, feel free to phone our customer services department by clicking here
Can I click & collect my item?
3. Head over and collect your item (please note collections are only during working hours)
Can I have a VAT receipt?
3. Sit back and wait! You will receive your VAT receipt within 24 hours of your request
Can I pay by cheque?
How much does it cost to post to my country?
Not much! We keep in touch with our postage supplier regularly and trawl the market to ensure that we are offering the best delivery services at the best prices for our customers. Some items and country combinations, however, do require a specific quote, so if an item that you have selected to purchase does not appear to post to your location, please get in contact via our contact us page and we will be sure to send you through a quote within the same day
Do you offer International Postage?
Yes, yes, yes! We offer worldwide postage to almost anywhere and everywhere if there is no price on the item you have selected, get in touch via our contact us page and we will be sure to send you through a quote within the same day
How quickly will you despatch my order?
Same day! If you place your order before 2 pm on any weekday we will dispatch your order the very same day! Anything after this time will be despatched the next day. Please note: this applies to the working week i.e. Monday – Friday and dispatch times may vary following a bank holiday.
How long will my order take to arrive?
Mainland UK: up to 3 to 5 days (please note this is for the standard service)
Europe: Up to 7 - 21 days
Worldwide: 14 - 30 days.
If you have not received your order within these times, please do not hesitate to contact us through our contact us page and we will follow it up for you.
Think green! Here at Sport and Leisure, we don’t only believe in sports such as cycling, we also believe hugely in REcycling and caring for our planet. Due to our ethical considerations towards the environment, we quite often use recycled packaging to send your item meaning that the outer packaging will often vary.
How can I get in touch?
Click here! To head over to our contact us page