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Frequently Asked Questions

Welcome to our FAQ section, we hope to have most general questions which you may have but if you can't find the answer to your question here be sure to ask away via our contact us section



   

How long will it take for you to answer my question?

Not Long! We pride ourselves on having lightning-fast response times and as a result plan reply to 98% of our customer enquiries within 1 day, however, if it is the weekend this may sometimes take longer. If you are looking for an answer to your question immediately, feel free to phone our customer services department by clicking here



    


Can I click & collect my item?

    Of course! Just follow these simple steps:

           1. Select Click & Collect at checkout
           2. Wait for us to let you know when your order is ready to collect (this is usually within an hour of your purchase).

           3. Head over and collect your item (please note collections are only during working hours)


        

    Can I have a VAT receipt?

    No problem! Just follow these simple steps:

           1. Get in contact with us using our enquiry form or using the details on our contact us page
           2. Select VAT receipt request as the topic & supply your order details: name, email address, order number and date

           3. Sit back and wait! You will receive your VAT receipt within 24 hours of your request


        

    Can I pay by cheque?

    Sorry! Unfortunately, we do not accept cheques as a form of payment, we do however accept many other forms of payment: 

    - Online card payment (Visa, Mastercard, Barclaycard etc).
    - Paypal
    - Paypal Credit
    - Telephone card payment
    - Bank transfers


       

    How much does it cost to post to my country?

    Not much! We keep in touch with our postage supplier regularly and trawl the market to ensure that we are offering the best delivery services at the best prices for our customers. Some items and country combinations, however, do require a specific quote, so if an item that you have selected to purchase does not appear to post to your location, please get in contact via our contact us page and we will be sure to send you through a quote within the same day


       

    Do you offer International Postage?

    Yes, yes, yes! We offer worldwide postage to almost anywhere and everywhere if there is no price on the item you have selected, get in touch via our contact us page and we will be sure to send you through a quote within the same day


       

    How quickly will you despatch my order?

    Same day! If you place your order before 2 pm on any weekday we will dispatch your order the very same day! Anything after this time will be despatched the next day. Please note: this applies to the working week i.e. Monday – Friday and dispatch times may vary following a bank holiday.


        

    How long will my order take to arrive?

    Mainland UK: up to 3 to 5 days (please note this is for the standard service)

    Europe: Up to 7 - 21 days

    Worldwide: 14 - 30 days.

    If you have not received your order within these times, please do not hesitate to contact us through our contact us page and we will follow it up for you. 


          
    Why do my purchases sometimes arrive in different boxes, jiffy envelopes, or bags?

    Think green! Here at Sport and Leisure, we don’t only believe in sports such as cycling, we also believe hugely in REcycling and caring for our planet. Due to our ethical considerations towards the environment, we quite often use recycled packaging to send your item meaning that the outer packaging will often vary.


        

    How can I get in touch?

    Click here! To head over to our contact us page


    COVID-19 Update: Our delivery schedule remains unhindered and all deliveries are expected to be dispatched within our regular schedule however we are experiencing some delays after dispatch with our delivery partners Royal Mail & DHL.